Returns and Replacements
For any product damage or assistance with your orders, please write to us at theartpitcher@gmail.com within 24 - 48 hours of receiving the order and we’ll get back to you within 1-2 working days with the most appropriate solution. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim.
Thank you!
Changes in your Order Information
If you have entered an incorrect pin code or contact number, please write to us at theartpitcher@gmail.com to rectify the issue.
Cancellation
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Please mail us at theartpitcher@gmail.com for cancellation request if your order has not been shipped yet.
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Orders can be cancelled only if it has not been shipped from our warehouse.
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No cancellation applicable for customised products once the order is placed.
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Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
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Once shipped, we will not consider cancellation requests.
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If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Refund for the Cancelled Order
If the payment was by credit/ debit card or net-banking, the money will be refunded directly to your bank account.